Mods, admins and replying to private messages
On some forums it is a requirement for mods and admins to reply to private messages. This is done so to foster good relations with the members and so that they are seen to be more than just someone to swing the banhammer around, they are seen to actually have an interest in the forum and helping run it smoothly. Should a similar policy be brought in here? Helping people with their issues is part of the job and ignoring them can sour relations between members and those who run the forum.