Yay! A supportive response from support! A solid light at the end of the tunnel. This would be great info for their FAQ.
I'll try to get over to a friend's house to try the disc in his system. If it has the same problem, I may try exchanging at another Wal-Mart across town. Or I may mail the bad one in to Lucasarts in hopes that the replacement they send will not have a problem. I'm not sure which yet.
Please try the disc on another wii to see if you still get the same issue. If it does, there may have been a bad batch of discs sent out and when you exchanged it, it was just replaced with one from the same batch.
If the media furnished with your product is defective, you may return the CD(s), along with a photocopy of your original receipt within 90 days of purchase and receive a free replacement of the defective item(s).
After 90 days from the date of purchase (or if the CD/documents/manual has been accidentally damaged) you must send in the defective item(s) plus a check or money order to cover the replacement costs. The fees are as follows:
Replacement CD's cost $5.00
Replacement Sony PlayStation2 CD's cost $15.00
Replacement Sony PSP UMD's cost $15.00
Replacement Sony Playstation 3 CD's cost $15.00
Replacement Nintendo GameCube mini CD's cost $15.00
Replacement Nintendo Wii CD's cost $15.00
Replacement Nintendo DS cartridge's cost $15.00
Replacement Nintendo Gameboy Advance cartridges cost $15.00
Replacement Microsoft Xbox CD's cost $15.00
Replacement Microsoft Xbox 360 CD's cost $15.00
Replacement Documents and manuals $7.50 per item
NOTE: To receive replacement media, you must send in the damaged CD-ROM/DVD. To qualify for the 90 day limited replacement warranty, you must send in the receipt that clearly states the date of purchase. All checks and money orders must be in U.S. funds and drawn from a U.S. bank.
Send the CD(s) and payment (if out-of-warranty) to:
Attn: Product Support
P.O. BOX 29908
San Francisco, CA 94129
Please attach a short note specifying that you need a replacement of the item(s) sent, with your name and address also appearing on the note.
Your customer number is <id>
Please refer to case #:: <case> if you have any further questions.
If you need further assistance, you can also reach us online at http://support.lucasarts.com. Please include all previous replies when/if responding to this message.
<different rep> at LucasArts Technical Support