Today Aspyr replied with the following:
Thank you for your patience.
We have run several test cases and have not yet been able to replicate the issue. We are still looking into the issue and will hopefully have a solution soon. We thank you for your continued patience in this matter.
Please let us know if you have any further questions.
That's fine on it's own, but with that reaction, they put the ticket to "Resolved"
Anyway, indeed like Malak said, if more people can raise a ticket, perhaps they'll pay more attention to the issue. And they might find a common cause when more people raise it.