I may not have a worse story, but my mother had a tough one: her Oxygen Compressor that runs on electricity was down for the count for the 7 hours and her backup Oxygen tank was quickly running out. A call to the Gas/Electric Company yielded a response: "If you can't breathe, call 911." followed by the <click> of the line disconnecting. Ironically, this was just shy of 7 hours in, and soon after, the lights came back.
That aside, that reporter...yeah i feel bad for him.
Proud of the Six One Seven.
We are Boston. We are strong. We will prevail.