I had to call CS today, after reading the horror stories I was really worried. First they appoligized for long wait times, oh great this is going to take forever. Within 2 mins I was talking to a human. I told them my security key was the problem. She did not make me jump through 50 hoops proving that was the problem. She deleted the secuirty key and then told me to reinstall it.
I was back in game in 10 mins. I wish all CS was that good.