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Old 02-23-2005, 08:06 AM   #1
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Tech Support

Having read through some of the posts on here, I decided to post some help for those of you experiencing problems.

The biggest problem most gamers experience when a game doesnt start is either black screens, extremely poor graphics, game keeps crashing,or something along these lines.

If you have any of these problems - its graphic card related. Either you havent updated your graphics card drivers, or your card cant handle the game.

When I say 'updated your drivers' I DONT mean the Windows update. So you need to check your graphics card make - if you dont happen to know which card you have, see below.

The big cards are

Just follow the simple steps to install your new drivers. It's always best to check at least every 2-3 months for updates.

If you dont know the make of your card, or you dont know if your system can run the game, the best way to find out is to run a Diagnostic report.

To do this:
click on > START
then >RUN
then type dxdiag <<< as it is there. NO Spaces, all one word and lower case.

Give it a couple of moments for the diag tool to appear. If it asks you about digitally assigning anything, click yes.

The first part that appears will tell you all about your system. How much RAM you have and if you have the latest version of Direct X.

Click on the DISPLAY tab
See where it says DEVICE. This is the model of your card. It then says Manufacturer. This is write down who it is.

Next, check on the APPROX TOTAL MEMORY. Make sure this meets the demands of the game you are wanting to play.

On the right hand side, this will tell you the last time you updated your drivers.

If no information at all is appearing, then you have problems! Your card is not installed properly, so you will need to re-install it again.

If your game continues to crash despite meeting the requirements and being fully updated, theres a chance your CPU is on its way out.

Oh, and just because you had a new computer purchased at Xmas, or even just got one yesterday, doesnt mean that its fully updated!

If I have missed anything, please post away!

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