What to do if you're locked out at launch
OK, if anyone has been following the news, a lot of people who ordered physical copies (ALL CE orders and a lot of standard orders) are getting locked out on launch day. Why? EA decided not to have a grace period for a week or so after launch to allow time for those of us who ordered physical copies to receive them and input our keys. So, no game key on Dec. 20th? No gaming. Also, no swtor.com posting access. You have to have an active sub to post there.
If you ordered through Origin, you're theoretically fine. They announced day before yesterday that they're shipping out their products on Dec. 16th. EU customers are getting theirs starting the 15th. Sweden 'broke street date' and sent out a bunch really early.
Amazon customers--check your order today and see if you can upgrade to release-day shipping. I never had that option, and when I called customer service, they couldn't change it for me. I had to go to a supervisor to plead my case (I REALLY want to play on launch day with the rest of my family!!), and he told me that while he can't make any promises whatsoever, he's going to talk to the marketing department about it and try to make sure I can get in on the 20th.
So, if you have trouble, file a support ticket with your retailer. Calling them is even better.