Someone posted the following link as a comment in the BusinessWeek article JediAthos
If one assumes this letter was written by the same Mark Lund featured in the BusinessWeek article (it's possible they're not) does that impact your view of this individual?
With respect to aircraft maintenance, I know it's something I always have in the back of my mind. When flying on a commercial aircraft one must trust that the mechanics and technicians that service the plane have not ignored maintenance issues with potential to cause serious problems. And on an aircraft there aren't many maintenance issues that don't have that potential. It's a level of trust that doesn't come easily to me.
As the BusinessWeek article references, the commercial airline industry has had unprecendented safety records for the past few years. Most of the aircraft incidents I know about were caused by human error, possibly excepting the most recent incident when a British Airways Boeing 777 that semi-crashed at London Heathrow. I hope management at all airlines understand that safety, including proper maintenance of aircraft, should be among their very top priorities. All they need to do is remember what happened to ValuJet after their flight 592 crashed in the Florida Everglades to understand what can happen to an airline for whom the flying public has lost trust in.