Thread: What to do if you're locked out at launch
Thread Tools Display Modes
Post a new thread. Add a reply to this thread. Indicate all threads in this forum as read. Subscribe to this forum. RSS feed: this forum RSS feed: all forums
Old 12-12-2011, 05:00 PM   #1
Jae Onasi
Antiquis temporibus, nati tibi similes in rupibus ventosissimis exponebantur ad necem
 
Jae Onasi's Avatar
 
Status: Super Moderator
Join Date: Aug 2005
Posts: 10,912
Current Game: Guild Wars 2, VtMB, TOR
Alderaan News Holopics contributor Helpful! LucasCast staff Veteran Fan Fic Author 
What to do if you're locked out at launch

OK, if anyone has been following the news, a lot of people who ordered physical copies (ALL CE orders and a lot of standard orders) are getting locked out on launch day. Why? EA decided not to have a grace period for a week or so after launch to allow time for those of us who ordered physical copies to receive them and input our keys. So, no game key on Dec. 20th? No gaming. Also, no swtor.com posting access. You have to have an active sub to post there.

If you ordered through Origin, you're theoretically fine. They announced day before yesterday that they're shipping out their products on Dec. 16th. EU customers are getting theirs starting the 15th. Sweden 'broke street date' and sent out a bunch really early.

Amazon customers--check your order today and see if you can upgrade to release-day shipping. I never had that option, and when I called customer service, they couldn't change it for me. I had to go to a supervisor to plead my case (I REALLY want to play on launch day with the rest of my family!!), and he told me that while he can't make any promises whatsoever, he's going to talk to the marketing department about it and try to make sure I can get in on the 20th.

So, if you have trouble, file a support ticket with your retailer. Calling them is even better.


From MST3K's spoof of "Hercules Unchained"--heard as Roman medic soldiers carry off an unconscious Greek Hercules on a 1950's Army green canvas stretcher: "Hi, we're IX-I-I. Did somebody dial IX-I-I?"

Read The Adventures of Jolee Bindo and see the amazing Peep Surgery
Story WIP: The Dragonfighters
My blog: Confessions of a Geeky Mom--Latest post: Security Alerts!
Love Star Trek AND gaming? Check out Lotus Fleet.

Jae Onasi is offline   you may: quote & reply,
Old 12-12-2011, 05:40 PM   #2
ChAiNz.2da
Brony 4 Life. Yo.
 
ChAiNz.2da's Avatar
 
Join Date: Oct 2004
Location: Tennessee (USA)
Posts: 6,847
Didn't you get a pre-order code for your CE purchase?
I received mine at pre-order, registered it to my SW:ToR account and received an email earlier this week for a game pre-load download link.

Took over 6 hours to download/install but my game is ready to launch (tomorrow in theory) unless the key you're talking about is something different than the product code?


"Eagles May Soar, But Weasels Don't Get Sucked Into Jet Engines"


| Mods (FF) (DS) | Folding | SWK.com | FB: (LF) (Me) | Steam | The Herd |
ChAiNz.2da is offline   you may: quote & reply,
Old 12-12-2011, 05:49 PM   #3
mimartin
TOR ate my KotOR
 
mimartin's Avatar
 
Status: Super Moderator
Join Date: Dec 2004
Location: Texas
Posts: 6,049
Current Game: TOR/FO:NV
Imperialist Meatbags Guild Officer The Walking Carpets Guild Officer Alderaan News Holopics contributor 
Yeah, ChAiNz, Jae is talking about something else. As of the last I heard, you need the product code, not the pre-order code to play after launch day. That code will be on the physical copy. So while you will be able to play from early access until launch date on the pre-order code as of December 20th you will be locked out until you get the product code.

Not that you would care with Skyrim setting on the computer.
mimartin is offline   you may: quote & reply,
Old 12-12-2011, 05:50 PM   #4
Mav
8-Bit Code Monkey
 
Mav's Avatar
 
Join Date: May 2004
Location: A House
Posts: 4,043
Current Game: SWTOR
Quote:
Originally Posted by ChAiNz.2da View Post
Took over 6 hours to download/install but my game is ready to launch (tomorrow in theory) unless the key you're talking about is something different than the product code?
Only 6 hours, I hate you Cz :¬: Also the product code Jae is talking about I believe is the code for the "free" 30 day subscription that comes with the purchase of the game, not the pre-order code that grants you early access. The problem is that EA sat on their warehouse's full of the Collector's Edition bundles, so not all retailers are promising their shipments will reach you on release date. Therefore, some folks will be stuck without access to the game in-between the end of Early-Access and the arrival of their CE bundles.

edit: mims beat me to it... curse you


"Women are like sunsets… they’re beautiful, but there will be a different one tomorrow." - Gilder
Mav is offline   you may: quote & reply,
Old 12-12-2011, 05:57 PM   #5
ChAiNz.2da
Brony 4 Life. Yo.
 
ChAiNz.2da's Avatar
 
Join Date: Oct 2004
Location: Tennessee (USA)
Posts: 6,847
aahh.. I see. Thanks guys (and Jae)
Probably a non-issue for me, but that sux for those that planned ahead only to be kicked in the nethers.

Quote:
Originally Posted by mimartin
Not that you would care with Skyrim setting on the computer.
Yeah, Skyrim's grip on me is tighter than an Asari's around a dancing pole


Quote:
Originally Posted by Mav
Only 6 hours, I hate you Cz
Yeah, but I was downloading at 2am... only creepers are up that late/early... oh wait.


"Eagles May Soar, But Weasels Don't Get Sucked Into Jet Engines"


| Mods (FF) (DS) | Folding | SWK.com | FB: (LF) (Me) | Steam | The Herd |
ChAiNz.2da is offline   you may: quote & reply,
Old 12-12-2011, 06:05 PM   #6
Jae Onasi
Antiquis temporibus, nati tibi similes in rupibus ventosissimis exponebantur ad necem
 
Jae Onasi's Avatar
 
Status: Super Moderator
Join Date: Aug 2005
Posts: 10,912
Current Game: Guild Wars 2, VtMB, TOR
Alderaan News Holopics contributor Helpful! LucasCast staff Veteran Fan Fic Author 
Yep, I have my early access code in, and hope to be in game at 7am tomorrow morning. However, Amazon can't guarantee I'll get my physical copy until the 22nd. So, on the 20th when the game goes 'live', my access is cut off until I enter the game code that comes with the box. I can't even put a subscription in.

The customer service rep for amazon emailed me back and said he's going to try to talk to marketing and see what he can do, and he's going to phone me back when he gets an answer. I suspect a lot of folks have cancelled CE orders to go digital, and they're trying not to bleed out any more orders.

What really surprises me is that some people got the option for release-day shipping, but so many others didn't. I never was sent an email with that option, or I would have upgraded to that in an instant.

Also-I'd agree that this was likely a distribution CF on top of EA retracting the 'grace period' that Stephen Reid said back on Aug. 7th that we'd all have if we had put in a pre-order code.


From MST3K's spoof of "Hercules Unchained"--heard as Roman medic soldiers carry off an unconscious Greek Hercules on a 1950's Army green canvas stretcher: "Hi, we're IX-I-I. Did somebody dial IX-I-I?"

Read The Adventures of Jolee Bindo and see the amazing Peep Surgery
Story WIP: The Dragonfighters
My blog: Confessions of a Geeky Mom--Latest post: Security Alerts!
Love Star Trek AND gaming? Check out Lotus Fleet.

Jae Onasi is offline   you may: quote & reply,
Old 12-12-2011, 06:24 PM   #7
ChAiNz.2da
Brony 4 Life. Yo.
 
ChAiNz.2da's Avatar
 
Join Date: Oct 2004
Location: Tennessee (USA)
Posts: 6,847
Yeah, just checked my pre-order and they automatically switched my shipping to release-day. Not sure if it was because I had previously selected 1-day premium shipping though.


"Eagles May Soar, But Weasels Don't Get Sucked Into Jet Engines"


| Mods (FF) (DS) | Folding | SWK.com | FB: (LF) (Me) | Steam | The Herd |
ChAiNz.2da is offline   you may: quote & reply,
Old 12-12-2011, 06:31 PM   #8
Lynk Former
internet hate machine
 
Lynk Former's Avatar
 
Status: Administrator
Join Date: Sep 1999
Location: Australia
Posts: 18,978
10 year veteran! The Walking Carpets Guild Officer Imperialist Meatbags Guild Officer LF Jester 
It's going to take 3 to 4 weeks for my CE box to arrive down here in Australia... feelsbadman.jpg

Lynk Former is offline   you may: quote & reply,
Old 12-12-2011, 07:08 PM   #9
Jae Onasi
Antiquis temporibus, nati tibi similes in rupibus ventosissimis exponebantur ad necem
 
Jae Onasi's Avatar
 
Status: Super Moderator
Join Date: Aug 2005
Posts: 10,912
Current Game: Guild Wars 2, VtMB, TOR
Alderaan News Holopics contributor Helpful! LucasCast staff Veteran Fan Fic Author 
Quote:
Originally Posted by ChAiNz.2da View Post
Yeah, just checked my pre-order and they automatically switched my shipping to release-day. Not sure if it was because I had previously selected 1-day premium shipping though.
When I called them today to talk to them, they told me they couldn't upgrade mine to release-date because of limited stock.

Me: "What do you mean, limited stock? You've known about my order since July 21st at 9:55am. Please explain how you can't have my product when you've known about my order for 5 months."


From MST3K's spoof of "Hercules Unchained"--heard as Roman medic soldiers carry off an unconscious Greek Hercules on a 1950's Army green canvas stretcher: "Hi, we're IX-I-I. Did somebody dial IX-I-I?"

Read The Adventures of Jolee Bindo and see the amazing Peep Surgery
Story WIP: The Dragonfighters
My blog: Confessions of a Geeky Mom--Latest post: Security Alerts!
Love Star Trek AND gaming? Check out Lotus Fleet.

Jae Onasi is offline   you may: quote & reply,
Old 12-12-2011, 07:40 PM   #10
snommism
Rookie
 
snommism's Avatar
 
Join Date: Nov 2011
Posts: 65
Made me think of this:
http://www.youtube.com/watch?v=4T2GmGSNvaM

I hope everyone is able to get it sorted
snommism is offline   you may: quote & reply,
Old 12-12-2011, 07:47 PM   #11
ChAiNz.2da
Brony 4 Life. Yo.
 
ChAiNz.2da's Avatar
 
Join Date: Oct 2004
Location: Tennessee (USA)
Posts: 6,847
Quote:
Originally Posted by Jae Onasi View Post
When I called them today to talk to them, they told me they couldn't upgrade mine to release-date because of limited stock.

Me: "What do you mean, limited stock? You've known about my order since July 21st at 9:55am. Please explain how you can't have my product when you've known about my order for 5 months."
Wow, that blows! I thought at first it may be due to the "first to order, first in line" deal.. but I ordered on the exact same date as you.

Glad you started to raise some hell. Hope it works out for you.


"Eagles May Soar, But Weasels Don't Get Sucked Into Jet Engines"


| Mods (FF) (DS) | Folding | SWK.com | FB: (LF) (Me) | Steam | The Herd |
ChAiNz.2da is offline   you may: quote & reply,
Old 12-12-2011, 08:49 PM   #12
DarthParametric
I bent my Wookiee
 
DarthParametric's Avatar
 
Join Date: Apr 2004
Location: Oz
Posts: 2,687
Forum Veteran Helpful! 
Can't believe there won't be a grace period. And after Stephen Reid said there would be. A nice way to put the boot in to people that pre-ordered your game 6 months out (with no sign of a release date at the time).
DarthParametric is offline   you may: quote & reply,
Old 12-12-2011, 09:48 PM   #13
logan23
Veteran
 
logan23's Avatar
 
Join Date: Aug 2007
Location: East Coast
Posts: 910
Current Game: Revenge of Revan
Veteran Modder Forum Veteran Contest winner - Modding Hot Topic Starter 
I wonder what is the reason?
I'm sure there are some scams they are afraid of or there is a weak point for this.

logan23 is offline   you may: quote & reply,
Old 12-12-2011, 10:00 PM   #14
Lynk Former
internet hate machine
 
Lynk Former's Avatar
 
Status: Administrator
Join Date: Sep 1999
Location: Australia
Posts: 18,978
10 year veteran! The Walking Carpets Guild Officer Imperialist Meatbags Guild Officer LF Jester 
@ DarthParametric: I knew it was too good to be true... :\ but I'll live... I guess. I do have other games I need to catch up on and waiting 3-4 weeks for the game to arrive will give me the chance to get them out of the way...

Lynk Former is offline   you may: quote & reply,
Old 12-13-2011, 09:00 PM   #15
Jae Onasi
Antiquis temporibus, nati tibi similes in rupibus ventosissimis exponebantur ad necem
 
Jae Onasi's Avatar
 
Status: Super Moderator
Join Date: Aug 2005
Posts: 10,912
Current Game: Guild Wars 2, VtMB, TOR
Alderaan News Holopics contributor Helpful! LucasCast staff Veteran Fan Fic Author 
Good news for Amazon customers:
(Linky)
Quote:
Amazon Game Room says:
(AMAZON OFFICIAL)
Hello,

Here's an update for customers who have pre-ordered Star Wars: The Old Republic that was scheduled to be released on December 20, 2011. Because beta access ends at 11:59 p.m. Eastern Time on December 19, 2011, we've decided to ship the game early to customers starting December 15, 2011. We'll be updating orders over the next two days and new estimated delivery times will appear in Your Account shortly after our updates are complete. These changes will be applied to your account automatically and there is no action needed on your part. Please see below for an update to estimated delivery times based on shipment method.

New Estimated Delivery Times for the Contiguous US:

* Release Date Delivery - on or before 12/19/2011
* One-Day Delivery - on or before 12/19/2011
* Two-Day Delivery - on or before 12/19/2011
* Standard Shipping - on or before 12/24/2011
* Super Saver Shipping - on or before 12/24/2011

Orders shipping to Alaska, Hawaii, and international addresses will also ship earlier than originally planned.

Once we've finished updating the orders, you'll be able to find your updated Estimated Delivery Time under "Your Orders" in Your Account:

http://www.amazon.com/your-account

Since extremely limited quantities of the Collector's Edition are available, we recommend not canceling an order for this edition unless you do not intend to order it again. Please note that customers who cancel and attempt to re-order the Collector's Edition may lose their place in line.

Please note that official game access is scheduled to begin at 12:01 a.m. on December 20, 2011. BioWare will be bringing down all servers for a short period of time before the launch of the game. You will be contacted in-game with details on this planned outage and when you can expect all servers to be back online.

We appreciate your patience and hope you enjoy the game.

Amazon Video Game Editors


From MST3K's spoof of "Hercules Unchained"--heard as Roman medic soldiers carry off an unconscious Greek Hercules on a 1950's Army green canvas stretcher: "Hi, we're IX-I-I. Did somebody dial IX-I-I?"

Read The Adventures of Jolee Bindo and see the amazing Peep Surgery
Story WIP: The Dragonfighters
My blog: Confessions of a Geeky Mom--Latest post: Security Alerts!
Love Star Trek AND gaming? Check out Lotus Fleet.

Jae Onasi is offline   you may: quote & reply,
Old 12-14-2011, 07:08 AM   #16
FimmFingur
Rookie
 
FimmFingur's Avatar
 
Join Date: Dec 2011
Location: Reykjavík, Iceland.
Posts: 13
Current Game: SWTOR
I get to pick up my physical copy tomorrow. I can't wait!

FimmFingur is offline   you may: quote & reply,
Old 12-22-2011, 11:34 PM   #17
DarthParametric
I bent my Wookiee
 
DarthParametric's Avatar
 
Join Date: Apr 2004
Location: Oz
Posts: 2,687
Forum Veteran Helpful! 
Gah. Friday afternoon and the postie has been and gone. And I got a package from eBay delivered this morning. No sign of TOR in either case. So it would seem Wednesday next week is the earliest it could arrive, given public holidays. I am seriously contemplating getting someone I know in the US to buy me a copy on Origin so I can get a serial right now and trying to palm off the boxed copy to someone when it eventually arrives.
DarthParametric is offline   you may: quote & reply,
Old 12-23-2011, 02:53 AM   #18
Lynk Former
internet hate machine
 
Lynk Former's Avatar
 
Status: Administrator
Join Date: Sep 1999
Location: Australia
Posts: 18,978
10 year veteran! The Walking Carpets Guild Officer Imperialist Meatbags Guild Officer LF Jester 
@ DP: I got my CE through GameStop and it arrived on Tuesday... was really surprised at how quick it got down here...

Lynk Former is offline   you may: quote & reply,
Post a new thread. Add a reply to this thread. Indicate all threads in this forum as read. Subscribe to this forum. RSS feed: this forum RSS feed: all forums
Go Back   LucasForums > Network > Star Wars: The Old Republic MMO Forums > Game Discussion > Tython Temple > What to do if you're locked out at launch

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump